Refund policy

Effective Date: 28 October 2024

Thank you for shopping with us! Please note that all sales of digital downloads are final. Due to the nature of digital products, we do not offer refunds, exchanges, or returns once the purchase is completed and the download has been made available to you.

Key Points:

1. Final Sales: All digital downloads are considered final sales. By completing your purchase, you acknowledge and agree that you will not be able to request a refund or return for any reason.

2. Product Description: We encourage you to carefully review the product description and any accompanying information before making your purchase. If you have any questions about a digital product, please reach out to us before completing your order.

3. Technical Issues: If you experience technical difficulties with your download, please contact us within 14 days of your purchase. We will do our best to assist you in resolving the issue.

4. Unauthorised Distribution: Please note that sharing or distributing our digital downloads without permission is prohibited and may result in legal action.

By purchasing from our store, you agree to this no-refund or return policy. Thank you for understanding!

If you have any questions or concerns regarding our policy, please feel free to contact us at education@raci.org.au